Privacy Policy

Last updated: February 25th, 2026

1. Introduction

Wetfish Limited ("we", "us", "our") operates the Andon Alert service at AndonAlert.net. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our factory alert management system.

Please read this Privacy Policy carefully. By using Andon Alert, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you register for an account, we collect:

• Name – to identify you within the system
• Email address – for account access and notifications
• Phone number – for SMS alert notifications
• Password – stored securely using industry-standard hashing

Usage Information

When you use Andon Alert, we automatically collect:

• Alert history and timestamps
• Login activity and last access times
• Workstation interactions
• System audit logs for security purposes

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Andon Alert service
• Send SMS notifications about factory alerts and system events
• Authenticate your identity and manage your account
• Track alert response times and generate reports for your employer
• Improve and optimize our service
• Comply with legal obligations

4. SMS Communications

By providing your phone number and consenting to SMS communications, you agree to receive text messages from Andon Alert related to:

• Factory alert notifications requiring your attention
• Escalation alerts when issues remain unresolved
• Account-related notifications (password resets, security alerts)

Message frequency varies based on factory activity and your role. During active production, you may receive multiple messages per day.

Message and data rates may apply depending on your mobile carrier and plan.

To opt out of SMS messages at any time, reply STOP to any message or contact your system administrator to update your notification preferences.

For full details, see our SMS Terms & Conditions.

5. Data Sharing and Disclosure

We may share your information with:

• Your employer – Factory administrators can view your activity and alert response data
• Service providers – Third parties that help us deliver our service (e.g., Twilio for SMS)
• Legal requirements – When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Alert history and audit logs may be retained for a longer period as required by your employer's data retention policies or legal requirements.

When you request account deletion, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Access controls and authentication requirements
• Regular security assessments

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability

To exercise these rights, please contact your system administrator or reach out to us at the contact information below.

9. Children's Privacy

Andon Alert is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: